Specified Commercial Transaction Law

Seller RCG Corporation
Operation manager Kaori Kobayashi
Zip Code 103-0021
Address Sanyu Tokiwabashi Bldg., 3-5, 3 cho-me, Nihonbashi Hongoku-cho, Chuo-ku, Tokyo 103-0021, Japan
Explanation of charges other than the product price Tax/Shipping fee
* Shipping fee will be charged according to destination and delivery way.
Estimated arrival date

* We will deliver products within 7 work days after ordered.

* Specific products may be delay above estimated arrival date, In that case we will inform you with each product page.

* Arrival date may delay than expected depends on destination address when so many customers ordering at the same time or running into consecutive holidays.

* We will contact you in case ordered products are not be available because of out of stock.

* Arrival date may delay than expected because of traffic or other reasons including delivery company in specific holiday and new year.

* Arrival date may be earlier or later than expected because of weather

Payment method/th> Credit card or Paypal
Payment due date Payment due date will be fixed after finished checkout process.
Return due date

Please check delivered products is same as your order.

* About damage, dirt and incorrect products
although we confirm ordered products before delivery them, please contact us within 8 days by email or call us in case they are damaged , dirty or incorrect to your order.
We will reply to you about returning or exhanging products.

* About exchanging or returning products because of the customers' personal preferences,
we will not be able to accept in principle.
in case you need to return them due to uncontrollable circumstances, please contact us within 8 days.

Please note that we cannot accept returning products for any reason corresponding below.
* The situations that we cannot accept returning or exchanging
・When 9 days passed after delivered
・When there is no contact for returning or exchanging in advance
・When the product has already been used
・When the product make dirty by customer
・When the product is retouched or repaired by customer
・When accessories such as packing box, tag and manual are lost, broken, made dirty
・Products that are written as "Non-returnable" in the products' page

* About refund
Refund may delay (it depend on due date of credit card company) because modification or cancellation process will be done when we get notification of returning or changing after checkout process has been finished.

About delivery fee for return

* About damage, dirt and incorrect products
We will pay delivery fee in case it s caused by our mistake.
We will refund when products are unable to exchange because of out of stock, discontinued, discount or limited, etc.
* About exchanging or returning products because of the customers' personal preferences
Please return products to us after we made a judgement about they are returnable or exchangeable by paying delivery fee by your own.

Certification, License No
Service name SELAS Shopping
Telephone number 011-600-2465
Email address rcgrcg@rcg2020.co.jp